Creating Small Products at a Big Company: Adobe's "Pipeline" Innovation ProcessRob J. Adams, Bradee Evans, Joel BrandtPipeline is a new development process at Adobe designed to rapidly evaluate product ideas. We detail our adaption of lean approaches to the realities of a 10,000+ person company.
Project Pokerface: Building User-Centered Culture at ScaleAsif M Baki, Patrick Bowen, Brianna Brekke, Elizabeth Ferrall-Nunge, Gueorgi Kossinets, Jens Riegelsberger, Nina Weber, Marissa MayerLearn about a compact, lightweight user immersion process that engages entire teams in user research. It creates lasting impressions and therefore provides momentum for change with minimal time and resources.
Multi-modal Location-Aware System for Paratrooper Team CoordinationDanielle N Cummings, Manoj Prasad, George R Lucchese, Christopher L Aikens, Tracy A HammondLessons learned through an ethnographic analysis of Paratroopers facilitated the development of a location-aware navigation system and helped to effectively address common battlefield constraints while capitalizing on users' expectations.
A Software Development Methodology for Sustainable ICTD SolutionsJoerg Doerflinger, Andy Dearden, Tom GrossCase study describing development of a software development methodology that supports development of sustainable and scalable long-term ICTD solutions. Can assist ICTD software development projects.
Counter Entropy: Visualizing Power Consumption in an Energy+ HouseFlorian Heller, Konstantinos Tsoleridis, Jan O BorchersThis Case Study presents the design and evaluation of a home automation control application that supports easy understanding and analysis of household energy consumption.
Do You Enjoy Getting Gifts? Keeping Personas Alive Through Marketing MaterialsChristina Hochleitner, Cornelia Graf, Manfred TscheligiThis case study researches the potential of persona marketing materials to improve the persona method. We present and research the effects and likeability of long-living marketing materials and consumables.
Enhancing Company Communication: The Case of a Social Media PlatformAlina Krischkowsky, Astrid Weiss, Sebastian Osswald, Manfred TscheligiThis case study presents lessons learned from the introduction of a social media platform in an internationally operating company with five HCI actions to ensure a positive user experience.
Biometric Interaction – a Case Study of Visual Feedback and Privacy Issues in New Face Recognition SolutionsPer Kvarnbrink, Karin Fahlquist, Thomas MejtoftThis study brings a face recognition algorithm into a real-life gate system at an indoor training facility. The goal was to make the system efficient, easy to use and friendly.
Leverage User Experience through Social Networking to Improve Health AdherenceRaymund J Lin, Xinxin ZhuThis case study makes a contribution to Human-Computer and Human-Human Interactions and the use of social media/gaming in the health care sector.
We'll Take It From Here: Letting the Users Take Charge of the Evaluation and Why That Turned Out WellCosmin Munteanu, Helene Fournier, Jean-François Lapointe, Bruno Emond, Irina KondratovaA case study describing the challenges and approaches taken in conducting a qualitative evaluation of a mixed-reality training system with subject-matter experts under multiple stakeholder constraints.
Don’t Talk to Strangers! Peer Tutoring versus Active Intervention methodologies in interviewing childrenSvetlana Ognjanovic, Jason RallsBased on our internal, qualitative studies, we found Peer Tutoring to be an appropriate method for usability testing with children.
Data-driven Design Process in Adoption of Marking Menus for Large Scale SoftwareJi-Young Oh, Ananth UggiralaThis case study presents the user-centered design process that helped delivering the successful integration of marking menu into Autodesk Inventor, Autodesk’s flagship mechanical engineering software.
What Should I Read Next? Awareness of Relevant Publications Through a Community of PracticeGonzalo Parra, Joris Klerkx, Erik DuvalThis case study presents the design and findings of TiNYARM, a Science 2.0 tool that enables researchers to share and suggest reading activities with their peers.
Minimizing Change Aversion for the Google Drive LaunchAaron Sedley, Hendrik MüllerCase study describing change aversion and the application of change management principles to the Google Drive launch. Can assist in launching interface changes to minimize user discomfort and effort.
The Fingerstroke-Level Model Strikes Back: A modified Keystroke-Level Model in developing a gaming UI for 4G networksKiburm Song, Jihoon Kim, Yoon-Han Cho, Ahreum Lee, Hokyoung Ryuwe suggested a new gaming style with FLM, and confirmed that FLM serves well as the predictive model in the touch-sensitive mobile UIs.
The Needs of Early School Children and Their Parents with Respect to the Design of Mobile Service OffersAgnieszka (Aga) Szostek, Joanna Kwiatkowska, Olga GórnickaWe investigated needs of early school children and their parents to identify ingredients for mobile service offers. We identified three categories of needs: safety, entertainment and communication.
The Democratization of Mission ControlJay Trimble, Tom Dayton, Alan CrockerThis work is a real world example of putting together participatory design methods with agile development to develop new user interface technology.
Automotive HMI Test Package: An Exploitable Approach to Study In-Car HMIsDavid Wilfinger, Alexander Meschtscherjakov, Nicole Perterer, Martin Murer, Arno Laminger, Manfred TscheligiThis case study describes our approach on how to holistically evaluate multifunctional in-car HMIs of modern cars and how we addressed related challenges.
Best Practices for Enterprise Social Software Adoption: A Case Study of Deploying IBM Connections within IBMMeng Yang, Michael Warner, David R MillenBest-practices to drive enterprise social software adoption.
UX Design with International Teams: Challenges and Best PracticesCharles YiuBeing a UX designer at Microsoft leading projects with multiple stakeholders from U.S., China and Israel, I would like to share my insights on the challenges and best practices.